Privacy Policy

Eliterate Solutions Limited trading as Elite Rated Surveys ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our team survey platform and services.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

Personal Information

We may collect the following types of personal information:

• Name and contact information (email address, phone number)
• Company and job title information
• Survey responses and feedback
• Account credentials and profile information
• Communication preferences

Usage Information

We automatically collect certain information about your use of our services:

• IP address and device information
• Browser type and version
• Pages visited and time spent on our platform
• Error logs and performance data
• Cookies and similar tracking technologies

We use the information we collect for the following purposes:

• Provide and maintain our survey platform services
• Process and deliver survey results and reports
• Send important service updates and notifications
• Respond to your inquiries and provide customer support
• Improve our services and develop new features
• Ensure platform security and prevent fraud
• Comply with legal obligations and enforce our terms

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• End-to-end encryption for data transmission
• Secure data centers with physical and digital security
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection practices

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in operating our platform
• To comply with legal requirements or court orders
• To protect our rights, property, or safety
• In connection with a business transfer or merger

Important: Survey responses are always anonymized and aggregated before being shared with team leaders or managers. Individual responses are never disclosed.

You have the following rights regarding your personal information:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Receive your data in a portable format
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent where applicable

To exercise these rights, please contact us at privacy@eliterated.co.uk

We use cookies and similar tracking technologies to enhance your experience on our platform. These technologies help us:

• Remember your preferences and settings
• Analyze platform usage and performance
• Provide personalized content and features
• Ensure platform security and functionality

You can control cookie settings through your browser preferences. However, disabling certain cookies may affect platform functionality.

Your information is primarily stored and processed in the United Kingdom. If we transfer your data to other countries, we ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

If you have any questions about this Privacy Policy or our data practices, please contact us.