Terms of Service

These Terms of Service ("Terms") govern your use of the Elite Rated Surveys platform and services ("Service") operated by Elite Rated Surveys ("we," "us," or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

Elite Rated Surveys provides a comprehensive team survey platform that enables organizations to:

• Create and distribute custom team surveys
• Collect and analyze team dynamics data
• Generate comprehensive reports and insights
• Track team performance over time
• Access actionable recommendations for improvement

To use our Service, you must:

• Be at least 18 years old or have parental consent
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account
• Notify us immediately of any unauthorized use

You are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account.

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others
• Transmit harmful, offensive, or inappropriate content
• Attempt to gain unauthorized access to our systems
• Interfere with or disrupt the Service
• Use the Service for commercial purposes without authorization
• Collect or store personal data without proper consent

Survey Creation

When creating surveys, you agree to:

• Ensure all content is accurate and appropriate
• Respect participant privacy and confidentiality
• Obtain necessary consents for data collection
• Comply with applicable data protection laws

Data Ownership

You retain ownership of your survey content and participant data. We process this data solely to provide our services and in accordance with our Privacy Policy.

Data Protection

We implement appropriate security measures to protect your data. However, you are responsible for ensuring compliance with applicable data protection laws in your jurisdiction.

Pricing

Our pricing is based on team size and is charged per participant. All prices are quoted in British Pounds (GBP) and are subject to change with 30 days' notice.

Payment

Payment is due upon purchase. We accept major credit cards and bank transfers. All payments are processed securely through our payment partners.

Refunds

We offer a satisfaction guarantee. If you're not satisfied with our service, we'll work with you to address concerns or provide a refund within 30 days of purchase.

Our Rights

The Service and its original content, features, and functionality are owned by Elite Rated Surveys and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

Your Rights

You retain ownership of your survey content and data. You grant us a limited license to process and store your data solely for the purpose of providing our services.

License

We grant you a limited, non-exclusive, non-transferable license to use the Service for its intended purpose, subject to these Terms.

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

By using our Service, you consent to the collection and use of information as described in our Privacy Policy.

We strive to maintain high service availability but cannot guarantee uninterrupted access. We may temporarily suspend the Service for maintenance, updates, or other operational reasons.

We will provide reasonable notice for scheduled maintenance and work to minimize service disruptions.

To the maximum extent permitted by law, Elite Rated Surveys shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Our total liability to you for any claims arising from these Terms or your use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

You agree to defend, indemnify, and hold harmless Elite Rated Surveys from and against any claims, damages, obligations, losses, liabilities, costs, or debt arising from:

• Your use of the Service
• Your violation of these Terms
• Your violation of any third-party rights
• Any content you submit or transmit through the Service

We may terminate or suspend your account and access to the Service immediately, without prior notice, for any reason, including breach of these Terms.

Upon termination, your right to use the Service will cease immediately. We will retain your data for a reasonable period as required by law or for legitimate business purposes.

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting the new Terms on our website and updating the "Last updated" date.

Your continued use of the Service after such changes constitutes acceptance of the updated Terms.

If you have any questions about these Terms of Service, please contact us.